1. Who We Are
RepuClinic™ is a product of Donskee Technology Solutions. References to "we," "us," or "our" in this policy refer to Donskee Technology Solutions as the operator of RepuClinic™.
For privacy-related questions, contact us at: hello@repuclinic.com
2. Information We Collect
We collect information in two ways:
Information you provide directly:
- Your name, business name, email address, and phone number when you book a call or sign up for the pilot
- Information about your business operations during onboarding
Information you share with us to operate the service:
- Customer contact information (name, phone, email) for sending review requests on your behalf
- Job or appointment completion data from your existing software, used to trigger review requests at the right time
We do not collect payment information directly. If you continue after the pilot, payment is processed through a third-party payment processor.
3. How We Use Your Information
- To send automated review requests to your customers on your behalf
- To route satisfaction feedback privately before it becomes a public review
- To generate AI-drafted replies to reviews posted to your Google Business Profile
- To send you reporting on your review growth
- To contact you about your account, the service, or changes to this policy
We do not sell your data or your customers' data. We do not use your customers' information for any purpose other than providing the service you engaged us to perform.
4. How We Share Information
We use a limited number of third-party service providers to operate RepuClinic™, including communication platforms and our automation infrastructure. These providers only receive the data necessary to perform their function and are not permitted to use it for their own purposes.
We may disclose information if required by law or if necessary to protect the rights, property, or safety of Donskee Technology Solutions, our customers, or others.
5. Pilot Participation and Marketing Use
As part of the free 90-day pilot, we may request permission to reference your results (starting review count, ending review count, and rating change) in our marketing materials. This is entirely optional and we will ask you explicitly before using any information connected to your name or business.
6. Cookies and Analytics
RepuClinic™ uses cookies and similar tracking technologies to analyze site usage and improve the service.
What we use:
- Google Analytics 4 (GA4): We use GA4 (tag ID G-7YFWC4CS68) to collect anonymized data about how visitors navigate the site: pages viewed, time on page, referral source, and browser/device type. This data does not identify you personally.
- Google Tag Manager: We use GTM to manage analytics tags. GTM itself does not collect personal data.
These cookies are analytics cookies and do not track you across unaffiliated websites for advertising purposes. You can opt out of Google Analytics tracking by using the Google Analytics opt-out browser add-on.
7. Data Retention
We retain data for the following periods:
- Account and business information: retained for the duration of your account plus 2 years after termination for record-keeping purposes
- Customer contact data (provided for review outreach): retained for the duration of your active service; deleted within 90 days of account termination upon request
- Analytics data: GA4 data is retained for 14 months per Google's standard retention setting
- Support communications: retained for 3 years
You may request deletion of your data at any time by contacting us. Deletion requests are processed within 30 days.
8. Security
We use industry-standard security measures to protect your data and your customers' data. No system is completely secure, and we cannot guarantee absolute security, but we take reasonable precautions to protect against unauthorized access, loss, or misuse.
9. Your Rights
You have the right to:
- Request a copy of the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your data
- Withdraw consent for us to use your customers' data for outreach at any time by canceling the service
To exercise any of these rights, contact us at hello@repuclinic.com.
10. California Privacy Rights (CCPA)
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) regarding your personal information:
- Right to know: You may request that we disclose what personal information we have collected about you, the categories of sources, the business purpose for collection, and whether we have disclosed it to third parties.
- Right to delete: You may request that we delete personal information we have collected from you, subject to certain exceptions.
- Right to opt-out of sale: We do not sell personal information. You do not need to opt out.
- Right to non-discrimination: We will not discriminate against you for exercising any CCPA rights.
To submit a CCPA request, contact us at hello@repuclinic.comwith “CCPA Request” in the subject line. We will respond within 45 days.
Note: CCPA's full compliance requirements apply to businesses meeting certain thresholds (annual revenue over $25M, or processing data of 100,000+ consumers, or deriving 50%+ of revenue from selling data). RepuClinic™ may not currently meet these thresholds, but we provide these rights regardless.
11. Changes to This Policy
We may update this policy from time to time. If we make material changes, we will notify active users by email or by posting a notice on the site. Continued use of the service after changes take effect constitutes acceptance of the updated policy.
12. Contact
Questions about this policy or our data practices can be sent to:
hello@repuclinic.com
Donskee Technology Solutions · Operator of RepuClinic™